Frequently Asked Questions

Quick answers to our most common questions. If you don't find an answer, just reach out to us below or via social media!
About Us

We offer bespoke, hand-made cosplay props with an emphasis on quality and customer experience.

We personally design, scale to fit, print, and paint every single order ourselves on one of our many printers, inspecting every single item as it comes off the build plate and again before shipping to make sure it holds up to our high standards for quality. Everything is made to order and tailored to meet your specific needs.

After years of meticulous calibration and monthly maintenance our printers produce smooth, sturdy parts which means substantially less work sanding and prepping for paint, and longer lasting parts. Finished pieces are all painted in-house, and we use a combination of airbrush and premium automotive spray paints for a professional, eye-catching finish that will stand the test of time.

Of course not! There is no project or request too small, and there is no setup or minimum order fee. You could reach out to us to just get a cool set of a dice that you found printed and have it in your hands that weekend.

We also love and welcome large projects or collaborations like custom-designed full cosplay sets sculpted specifically to fit your body or custom gearboxes for an Arduino-powered robotic arm. We love doing completely custom one-of-a-kind designs, just shoot us a message!

We absolutely love the Artillery Sidewinder X1 for it's build quality and reliability, and use them exclusively. They've all been modified with Bondtech BMG extruders, SKR 1.4 boards, TMC2209 stepper drivers, and Bltouch ABL to provide the cleanest prints possible.

Keeping every printer identical means we can pre-generate the gcode for our more common, one-size-fits-all prints and just send it to any of the printers, knowing it will print the same every time. That means faster processing and more consistent prints!

Working with 3D printed parts

General Advice

  • Be sure to keep them out of direct sunlight for prolonged periods of time, and avoid leaving them in places like a car on a hot summer day as this can potentially cause warping.
  • Melted plastic is not particularly food-safe, so please resist the urge to eat cereal out of your Mando helmet.
  • While you don't need to avoid water, try not to submerge your pieces or allow prolonged exposure to excessive wetness as it may absorb some of the moisture.
  • If you received a functional / mechanical part that was printed in PLA, note that it is not quite as resistant to friction and pressure as other materials and may wear out faster.

Cosplay Parts

  • PLA is strong and durable, but avoid testing it's durability by impacting things with your weapons or taking hits with your armor.
  • If your prop cracks or breaks, it can be repaired by simply gluing it back together with CA glue, or by using a soldering iron to 'weld' it back together.
  • You can slightly adjust the fit of a piece by very carefully heating it with a hair dryer until it's pliable and then gently bending it to fit your body.

It's easier than you think! It can just be a little time consuming if you strive for perfection. We suggest you check out This Guide, which provides a materials list and helpful pictures to guide you!

tl;dr – Grab some 150 / 220-grit sandpaper and some Rustoleum Primer-Filler. Start with the 150-grit and sand the bare print to knock down some of the layer lines and then hit it with a light coat of the Filler-Primer. From there just alternate between sanding with 220-grit sandpaper and a moderate coat of Filler-Primer, making sure to let the paint fully dry before sanding (about an hour).

Most 3D printers use a method called FDM, or Fused Deposition Modeling. This is where a spool of thin plastic filament is fed into a 200*C+ metal nozzle and the melted plastic is deposited layer by layer to build up a three-dimensional object. Because the object is built layer by layer, you will be able to see these layer lines in the finished piece, but they are typically very subtle.

Due to the nature of FDM printing small blemishes or imperfections may be present on your prints, though great care is put into removing these and they can be painted or sanded away quite easily.
Production, Shipping & Returns

Since everything is hand-made and made to order, items typically ship between 2-24 days depending on their complexity. If you have any questions at all about expedited shipping, ETAs, or anything else related to production time feel free to reach out and ask!

For example, if you purchase a raw print or small item it will most likely ship within 2-3 days. but If you were to purchase something like a fully finished cosplay set it could take up to a month to produce, paint, cure, and ship. We take tremendous pride in our work and set a high bar for quality and fit so we would rather things take a little longer to make sure we absolutely nail it.

If you have a deadline or need expedited processing or shipping please reach out and see what we can get arranged for you!

When you go to check out you'll have a few options to choose from depending on how quickly you need your order, shipping cost, or simply carrier preference. We offer FedEx, UPS, and USPS but do not offer DHL because of their issues with reliability.

If you need expedited shipping or would like an alternative to what you see available just reach out and we'll get you exactly what you need!

Absolutely! You have 14 days after receiving your package to request a return for a full refund. If it's due to a mistake on our part like a wrong address, wrong part, poor quality, or a piece damaged in transit we will gladly replace or re-ship the order to make it right at no additional cost to you.

Exceptions: Customized cosplay parts are typically non-refundable unless they are defective, as we usually cannot re-sell them. This refers to things like major sizing adjustments, modification of the item's shape or colors, etc. If you have questions or need to return a custom order give us a chat and we'll let you know your options.

Affiliate Program
As a business we obviously want to expose our brand to as many new customers as possible, and as a non-millionaire you likely wouldn't mind making some money. If only there were a way to accomplish both of those things through a mutually beneficial relationship...

Enter our affiliate program! It's dead simple: You get your own custom code and link that gives new customers 10% off their purchase. You share this link far and wide, and for every sale you bring us you will receive 10% of the item(s) cost as commission, deposited right into your PayPal account.
Go nuts! There is no limit on how many referrals you can send or how much commission you can earn on those sales. Keep in mind your referral code also applies to the services we offer as well, such as modelling, scanning, and everything else!

Get in touch

Feedback and suggestions are always welcome! The easiest way to reach us is using Messenger, but email works just fine too.

For mail or returns, address them to:
PO Box 99, El Mirage, AZ 85335

Chat via Messenger